No Item Found On Your Cart

Subtotal:
Check Editor's Pick: Shop Collection
  • 0

Return Policy

 

 

SAFETY FIRST

The thoughts and well wishes of the Lost April team are with everyone affected by COVID-19. All lostapril.com orders are being fulfilled safely and timely at a facility with the highest level of sanitary measures in place. As part of these health and safety precautions, all returns will be held two days in advance of processing. Please be aware that we do not provide free shipping labels for returns or exchanges. Customers are responsible for all shipping costs to send back a purchased item.

 

 

Refunds

lostapril.com only gives store credit once we receive the item. Please be aware that we do not offer refunds.

 

 

Exchanges

lostapril.com accepts exchanges but, customers must return the purchased item first. Then, the Lost April team will issue a store credit, in which the customers can repurchase any available items.

 

 

Product Conditions to Return/Exchange

  • The items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • lostapril.com is not liable for any return packages that may become lost or stolen in transit. Please keep the proof of postage or return tracking number when shipping back the returns.
  • All returns must include an order packing slip or return invoice that indicates which items are being returned. Please note if this is not filled out correctly, the return may experience issues in processing.

 

 

Damaged Items

Please note that defective items must be reported within 7 days of delivery. If not reported within the time frame, the Lost April team will not be able to assist you in the matter further. To do so, please get in touch with hello@lostapril.com with clear photos to identify the damage.

 

 

Incorrect Items

Please contact the Lost April team if incorrect items are delivered. Don't hesitate to get in touch at hello@lostapril.com within 7 days of receiving the package with clear photos to identify the wrong items.

 

 

Final Sale

Please be aware that certain sales, promotions, and one-time products will be marked as final sale. lostapril.com does not accept refunds/returns for the final sale.

 

 

Price Adjustment

lostapril.com does not allow price adjustments on any of the items. 

The Lost April customer service team has the right to refuse a return if a returned item does not meet the above conditions. Please note in this situation, the item will be returned back to the address on the original order.

 

 

 

Last updated/Effective date: November 11th, 2021

- Lost April