FREE U.S GROUND SHIPPING ON ALL ORDERS!

RETURNS & EXCHANGES

  • You must email hello@lostapril.com for Return Authorization (RA) within thirty (30) days from receipt of item(s). If not, we can’t do anything, no exception. ‘Time limit Policy’. Once RA is issued, return item(s) must be shipped out to our location within 5 business days. 
  • Within ‘Time Limit Policy’,
    - If item(s) are WORN, store credit ONLY is issued. ‘Credit Only Policy’
    - If item(s) are NEVER worn, Exchange, Refund, or Credit is issued upon request. Customer pays for return freight.
    - If item(s) are MFR defect (verified by our RA team), Exchange, Refund, or Credit is issued upon request. Company may accept a return freight upon verification of manufacturer defect.
  • Company will not be responsible for all returns without RA# irrelevant to proof of delivery (POD)
  • Authorized RA# must show on the outside of return box or on return label. Upon receipt of box, it will be processed within 5 business days, except holidays.
  • All refunds will be credited to your original credit card that was used. We may ask for further information to make sure that the refund is issued correctly.

 

% BASED PROMOTION RETURNS

  • No refunds permitted
  • Exchanges with amount difference permitted. However, if value of returning item exceeds that of the new one, difference will be paid in store credit only. If value of returning item is lower than that of the new one, customer is responsible to pay the difference for the exchange(s) to be made.
  • Free 1st exchange cycle and only 1 exchange cycle is permitted.
  • FREE SHIPPING FOR ALL PROMOTIONAL EXCHANGES. Customer pays for return freight.

 

REFUNDS

  • All refunds will be credited to your original credit card that was used. We may ask for further information to make sure that the refund is issued correctly.
  • Shipping Charges: Company will not be responsible for any shipping charge/s.


EXCHANGES

For the best service and selection, please order your replacement items via email hello@lostapril.com for assistance.

 

  • Only one exchange cycle made during promotional sale period will be permitted free of charge. However Lost April is only responsible for shipping charge incurred on shipment to the recipient.
  • This only includes orders made within the promotion period, as well as the normal sales items.
  • Exchanges made from regular priced items will be processed free of charge. However, exchanges made on and after the second cycle will incur shipping charge(s) and 20% restocking fee before tax & shipping.

 

PRICE ADJUSTMENT

  • We do NOT allow price adjustments on any of the items. 
  • Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.

Last updated/Effective date: April 29th, 2019 

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